“As a group, we pledge to uphold the following co-created standards with attention to the following categories:
- Welcome Clients as they walk in to the CSC
- Dress Professionally
- Do not speak to clients or faculty the way you might speak to your friends
- Be on time to your shift as you would your job
- Don’t no call no show
- If you know you will be absent, find someone to cover shift, alert Dr. M and GA’s and email staff so everyone knows what to expect that day
- Follow the Dress Code”
I, Adelene McCLenny, as a Communication Skill Center intern I pledge to follow the CSC Ethical Credo.
The use of Ethical implications in communication when it involves the workplace is highly important. Without the use of respect, restraint, responsibility you would not have the trustworthiness, integrity or be able to care for others with grace. When ethics are used then it builds upon an employee’s credibility and his/her worthiness for the employer. Our basic interactions with our peers and superiors is a reflection of how we view ourselves. When a person respects themselves then you show you have the ability to respect others and treat them with grace. Every moment of communication is an opportunity to show your ethical standing. In hindsight it makes looking at my conversations with a higher standard. (In this statement I gathered my information from the UALR Course Manual)
Just as Case 5 explains the “speaking center code of ethics” in the Communication Skill Center our own Ethical Credo is followed. The pledge to such ethics is stated by the University of Southern Mississippi Speaking Center as such:
“*We will strive to be responsible, honest, friendly, positive, accountable, flexible patient, forgiving, approachable, tactful and respectful.
*We will create a supportive communication climate by communicating effectively, clearly, and listening to staff and clients.
*We will listen and think before responding and will not make assumptions.
*We will show dedication to the Center and act as an advocate for the Center at all times by being punctual and following through on all jobs.”
Just like this list of Ethical Codes exists at the University of Southern Mississippi here at the University of Arkansas Little Rock we follow the same Ethical Credo. We hold ourselves at a high standard of interaction among our clients in the Communication Skill Center and with ourselves as co-workers. Being in a professional setting is preparing us for the workforce after we complete college. It is like a trial run at the real world outside the comfort of the universities walls.
If I reflect upon each of the Civil and Ethical Implications that are set up in the UALR Course Manual for the 1300 Speech Class it would be as follows:
Trustworthiness: “The degree to which the accuracy of our ideas and shared information can be used by others to make decisions, maintaining the trust needed for a healthy community.” (8)
-I use this everyday as an intern in the CSC I not only have to have the credit of being trustworthy for the clients but also with the interaction of my peer interns. When we speak to each other and take on our group work and revisions we have to form that bound that allows each other to know we are trustworthy in our speech and actions. With the appointment system as well sharing and passing on information is extremely important. If I was not willing to fully equip a fellow intern with the proper information it would break down our healthy community and I would not be trustworthy. But do diligence being part of my work style allows me to keep my fellow interns in mind when I do anything in the Communication Skill Center.
Integrity: “Modeling our values for others by holding ourselves accountable to the same standards that we hold others to and keeping promises that we make to others (even when no one is watching).” (8)
-The integrity is evident in all of our actions as interns here in the Communication Skill Center. I show up when scheduled (one sick day but called at set up a make up) and come to the required meetings. Also think about how to improve the CSC and how we do this goes into this integrity aspect of the internship. I have tried to go above an beyond in every interaction and preparation of work.
Concern for Community: “Committing to the practice of daily actions, interactions, and performances of engaged citizens that promote a co-created community experience.”
-In reflection to this implication it is used daily. Not only in the internship but I take in to consideration with every interaction here on campus is a way to help co-create a positive world. For my time in the internship it is vitally important that I check with my peers and take their feedback serious and revise. In the revision is my way of showing how I respect and value my fellow interns. Every day should be looked at a way to improve our world by what we are learning here in the Applied Communication Department.
Fairness: “Considering all sides of a situation without showing favor to our own interests.”
-I utilize my time in the CSC to first do my internship duties, work, and reflections. But when those are completed I take the time to do other school related work. My fairness of utilizing my time here on campus for doing school related work. Also doing what is asked of me without refute, I am here to learn from the Graduate students and so in all fairness I trust they would not send me astray.
Respect: “Actively listening to and showing regard for the ideas of others before evaluating and responding to their messages.” (8)
-This aspect is just part of who I am. I do not care who or what the situation is I will always treat a human with respect. Without this implication we are merely just beasts that walk and talk. So I firmly believe that respect expresses so much about a person and how they view themselves so as I live and breathe I will always show my fellow humans respect. Just because a person has a different opinion or view does not make them a good or bad person it is what makes us a unique society. So respect is extremely important in human relations.
Responsibility: “Holding ourselves accountable for our choices, actions, and communication with others.”(8)
-Taking responsibility is part of being an adult. When we say or do anything it holds a certain aspect of responsibility and ownership. It is what separates ethical people from unethical people. When you can stand by what you say or do with an aspect of ownership you hold true to the credibility you try and live by as a person. This also allows for a person to grow from learning from what they say or do when it offends another person or is wrong. A lesson learned is always a good thing.
Restraint: “Refraining from insulting others or participating in negative communication (even when others are participating in negative communication with us).”(8)
-This is extremely important in any multi-cultural setting. Until you know someone on a deep enough level that you know feelings will not be hurt you should never engage in negative or sarcastic communication. To me sarcastic communication is sometimes just part of my personality but not in a negative way I do not tease you bully. As we are building a positive communication environment it is best just to leave the any part of a personality at the door so that you do not come across in any way you will have to apologize for or hurt feelings. I cannot stand when someone calls someone out for possibly not understanding or asking a question. When people ask a question it is important to support them we are in a learning environment and there should never be a boundary set for anyone when they are wanting to learn.
Caring with Grace: “Understanding and meeting the needs of people we interact with. Specifically, we approach all that we do with a positive attitude, we show forgiveness through our communication to those who may not necessarily deserve it, and we interpret others’ communicative intentions compassionately and positively.
-This aspect is something I show not only in my professional life but also personal. I take in the understanding that a person may be going through a rough patch or even if they did mean something that they said in a negative way I cannot let that be the only thing I see. You have to remember that a human is like an onions and there are different layers of life experiences and cultural differences that will be apart of these layers. So when I interact with someone I take into an account the goal of my interaction with them in the Communication Skill Center and let anything that may seem off not be relevant to the interaction. This allows me to assist a difficult person with kindness. In my 35 years I have come across some individuals that could have spread their negativity onto my life but with age I have learned that sometimes a person going through something needs just one kind word to look at the world in a different way. So in this I try my best to always care with grace in every interaction.